COMPLAINT MEDIATION

 

Jewellers Vigilance Canada (JVC) is a wholly-owned subsidiary of the Canadian Jewellers Association (CJA). The CJA is a not-for-profit association funded solely by the jewellery industry.

It is part of JVC’s mandate to mediate complaints between consumers, retailers, suppliers and the jewellery/watch trade in general by understanding both sides of a situation when it arises and encouraging compromise to effect an equitable solution for both parties.

All complaints submitted to JVC must be done in writing and include any copies (please keep your originals) of appraisals, bill of sale, warranties, etc. Upon receipt of the proper documentation, JVC will contact the complainee with a file number and inform the complainee of what exactly JVC can do for them.

For more information or to file a complaint contact info@canadianjewellers.com or call 1-800-580-0942 or 416-368-7616.

If you wish to file an independent complaint contact the Competition Bureau, an independent law enforcement agency that protects and promotes competition for the benefit of Canadian consumers and businesses. The Competition Bureau deals with misleading advertising. Forms – Competition Bureau Canada or call Telephone: 819-997-4282 Toll-free: 1-800-348-5358 (Canada) Toll-free TTY: 1‑866‑694‑8389 (for hearing-impaired only)