Fireworks Gallery – Studio Repair Liaison

Studio Repair Liaison
Halifax, Nova Scotia
Posted 7 months ago

Position Title: Studio Repair liaison

Position Summary:

We are looking for a dynamic, organized, self-motivated Studio Repair liaison. The right candidate should have a natural sense of organization and communication skills and can work professionally within a team environment as well a create partnerships with our vendors and designers. The position requires a knowledge of goldsmithing and jewelry production. A key focus on logistics of jewelry repairs and design. This will involve managing the relationships with contractors (designers and partnering design studio). Working directly with clients since we are a client focused environment. Good computer, verbal and written communication skills is required.

This is a salaried position. Starting position start rate is $22.00/hour (6-month probationary period) After 6 months minimum the salary will be assessed with benefits

5 days a week expectation (Tuesday -Saturday) 9:15am-5:45pm = 42.50 hours/week (breaks included)

5 years of experience required

Studio Responsibilities

Studio Repair liaison is responsible for managing the flow of repairs, follow up on repair status with our studio partners.  Assist sales associates have a better understanding of studio repair work by assisting in training, assist in quotes and preparing quotes on repairs, updating associates of any changes, follow up on any repair obstacles and communicating any repair logistics that will better assist our associates with client questions and or repairs. Acts as the liaison between the sales and the studio in the following ways:

  • Weekly review of all incoming repairs and filter then into priority as well as approvals.
  • Confirming and or adjusting quoted repairs
  • Weekly preparation of repairs to our repair partners
  • Be available to answer questions regarding repair work from either sales associates and or clients in the moment.
  • Gem identification/ gold testing, Appraisals
  • Quality control completed repairs. Address any issues in the moment and communicating to our business partners regularly on any quality issues found.
  • Oversee the sourcing of Gemstones and diamonds from suppliers. Manage orders in a timely and fiscally responsible way with partnership with the design studio as well as sales floor.
  • Manage all gemstone and diamond returns to vendors in a timely manner.
  • Ordering and entering /pricing of Stuller items on a weekly basis for studio and or special-order needs, partnering with store manager on client time expectations.
  • Training, communication, and development of associates on any updates on repair process.

Intermediate Repair Services Responsibilities

The responsibilities under this service line may evolve over time with the guidance of the owner. Some basic repairs are as follows:

  • Simple repairs including soldering of jump rings, chains, laser welding etc.
  • Buffing, polishing, finishing of pieces

Skills and Qualifications:

  • Experience in Bench work, Jewelry production and sales
  • Friendly and engaging personality and great people skills.
  • Ability to adapt to change and be flexible when it comes to work schedules.
  • High energy level and stress tolerance.
  • Goal driven, dependable and accountable.
  • Willingness to work in a team, supporting colleagues, praising good work, and refraining from criticism.
  • Good verbal and written communication skills.
  • Ability to work with numbers, math, etc.
  • Helpful and polite to customers, colleagues, and management.
  • Ability to take direction from management.
  • May be required to lift large amounts of stock.

Education & Experience Required:

  •  Grade 12 or equivalent education.
  • Minimum of 5 years jewelry supervisor experience

Please send resumes to shannon@fireworksgallery.com

Job Features

Job CategoryOpportunities for Bench Jewellers/Jewellery Designers

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