CONSUMER SERVICES

Jewellers Vigilance Canada is a wholly owned subsidiary of the Canadian Jewellers Association (CJA).  The CJA is a not-for-profit association funded solely by the jewellery industry. The following services are provided for the jewellery buying public:

Complaint Mediation

It is part of JVC's mandate to mediate complaints between consumers, retailers, suppliers and the jewellery trade in general by understanding both sides of a situation when it arises and encouraging compromise to effect an equitable solution for both parties.
All complaints submitted to JVC must be done in writing and include any copies (please keep your originals) of appraisals, bill of sale, warranties, etc. Upon receipt of the proper documentation, JVC will contact the complainee with a file number and inform the complainee of what exactly JVC can do for them.

Crime Prevention & Reporting

JVC is in full partnership with law enforcement agencies across Canada and beyond. Since 1996, we have worked closely with law enforcement to help educate officers about the jewellery industry. We have facilitated six law enforcement seminars with over 120 officers participating. The result for our industry has been an unprecedented number of arrests made, of individuals and groups, working against our industry and its clients.

Canadian Government Competition Bureau

The Competition Bureau provides all information to do with the Competition Act. Report misleading advertising, information on Trademarks, Copyrights, Precious Metals Marking Act and Measures Canada.

They can be reached at 1-800-348-5358
Web:    http://competition.ic.gc.ca/
Email:  compbureau@ic.gc.ca